Privacy Policy & SMS Terms and Conditions
Effective Date: September 15, 2025
Coastline Counseling and Partners (“Coastline Counseling,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information, as well as the terms of our SMS messaging program.
1. Business Information
Slidell Location
113 Christian Lane
Slidell, LA 70458
Covington Location
216 N Columbia Street
Covington, LA 70433
Phone: (985) 257-4090
Email: [email protected] / [email protected]
2. Information We Collect
- Appointment Requests: When you request an appointment through our website, we collect your name, contact information, and requested date/time.
- Scheduling: We may use secure third-party scheduling services to manage appointments.
- Analytics: We use Google Analytics to understand how visitors use our website. This helps us improve the site experience.
3. How We Use Your Information
- To schedule and confirm appointments.
- To send administrative SMS reminders.
- To improve our website and services.
- To comply with legal, ethical, and professional obligations.
We do not sell or share your personal information with third parties for marketing purposes.
4. HIPAA & Confidentiality
Coastline Counseling follows all applicable privacy and security requirements under HIPAA (Health Insurance Portability and Accountability Act). SMS appointment reminders will never include personal health details or therapy session content — only general administrative reminders.
5. SMS Messaging Terms & Conditions
Enrollment
By providing your mobile number on intake forms, you consent to receive appointment reminder text messages from Coastline Counseling.
Message Frequency
You may receive up to a few text messages per appointment reminder cycle.
Opt-Out
You can cancel SMS reminders at any time by replying “STOP” to any text. After you send “STOP,” you will no longer receive messages.
Help
If you need assistance, reply “HELP” or contact us at (985) 257-4090 or [email protected] / [email protected].
Carrier Disclaimer
Message and data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
6. Your Rights
You have the right to:
- Access the information we collect about you.
- Request corrections to your information.
- Request limitations on how we use or share your information, in accordance with HIPAA.
7. Data Security
We use appropriate safeguards to protect your personal and health information, both online and offline.
8. Updates to This Policy
We may update this Privacy Policy and SMS Terms from time to time. The most current version will always be posted on our website.
9. Contact Us
If you have any questions about this Privacy Policy or SMS Terms, please contact us at:
[email protected]
(985) 257-4090