Effective Date: September 24, 2025
Links:
- Terms and Conditions: https://coastlinecounselingpartners.com/sms-terms
- Privacy Policy: https://coastlinecounselingpartners.com/privacy-policy
- National Do Not Call Registry: https://www.donotcall.gov/
Introduction
At Coastline Counseling and Partners, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.
1. Information We Collect
- Phone Number: The mobile number you provide to receive SMS messages.
- Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
- Consent Records: Timestamps and methods of opt-in (web form, intake forms, verbal, or paper).
2. How We Use Your Information
- To send SMS appointment reminders, notifications, and updates.
- To demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
- To improve messaging and measure engagement.
3. One-to-One Consent Requirement
Under the January 2024 FCC ruling, opt-in consent applies solely to Coastline Counseling and Partners. We do not share your consent with third parties or affiliates unless you expressly agree.
4. Message Frequency & Data Rates
- The SMS message frequency will vary but will not be more than 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.
5. Opt-Out & HELP Instructions
- Text “STOP” to unsubscribe immediately.
- Text “HELP” for assistance or contact us at: [email protected], [email protected], or (985) 257-4090
6. Data Sharing & Disclosure
- We will never sell your data.
- We may share limited data with service providers (e.g., carriers) strictly for SMS delivery.
- National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.
7. Security of Your Information
We use reasonable measures to protect your data, but no system is 100% secure.
8. Record-Keeping & Proof of Consent
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.
9. Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.
10. Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
Email: [email protected], [email protected]
Phone: (985) 257-4090
Address: 113 Christian Lane, Slidell, LA 70458
Key 2025 Compliance Elements:
- One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
- Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
- Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
- Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.